Legal
Refund & Cancellation Policy
The short version
- 7 days to change your mind — full refund, as long as you have attempted no more than one test.
- Charged twice by mistake? We refund the duplicate in full, no time limit.
- Refunds reach your account within 5–7 working days of approval.
- Try the free sample tests before buying — every course has them.
This summary is for convenience. The full policy below is what applies.
1. Before you buy
Every course includes free sample tests. Please take one first. It is the surest way to know whether the difficulty, language and format suit you — and it costs nothing.
2. When you can get a full refund
| Within 7 days, barely used | If you bought within the last 7 days and have attempted no more than one test, you get a full refund. No reason needed. |
|---|---|
| Charged twice | If the same purchase was charged more than once, we refund the extra charge in full. No time limit — tell us whenever you notice. |
| Money taken, no access | If payment left your account but access was not granted, and we cannot fix it quickly, you get a full refund. |
| Course withdrawn by us | If we remove a course you paid for, you get a pro-rata refund for the time remaining. |
| Extended outage | If our fault makes a paid course unusable for a long stretch, you may choose an extension of access or a pro-rata refund. |
3. When we cannot refund
These are not refundable
- More than 7 days have passed since purchase.
- You have attempted two or more tests. At that point the content has been used.
- Your exam score was disappointing. We provide practice material, not results — section 8 of our Terms covers this.
- You changed your mind about which exam to prepare for. Write to us anyway; we will usually move you to the other course instead.
- The account was suspended for cheating or sharing, under section 6 of the Terms.
- You deleted your account. Please request the refund first, then delete.
4. How to request one
- Email support@aksharaedutech.com from the email address on your account.
- Put "Refund request" in the subject line.
- Include your name, the course, the date of purchase and the payment reference from your receipt.
- Tell us briefly what went wrong. It helps us fix the underlying problem.
We acknowledge every request within 2 working days.
5. How long it takes
| We reply | Within 2 working days |
|---|---|
| We decide | Within 5 working days of your request |
| Money reaches you | 5–7 working days after approval |
Refunds go back to the original payment method — the same card, UPI ID or bank account. We cannot send a refund somewhere else. Your bank may add a few days beyond Razorpay's processing time, which is outside our control.
6. Cancelling
Purchases are one-time. Nothing renews automatically and no subscription runs in the background, so there is nothing to cancel. When your access period ends, it simply ends — you are never charged again without buying again.
7. If you disagree with our decision
Reply to the same email thread and ask for it to be reviewed. A second person will look at it. If you are still unsatisfied, you may raise the matter with your bank or card issuer, or through the consumer forums available under Indian law.
We would much rather resolve it directly, and usually can.
8. Contact
| Company | Akshara EduTech Private Limited |
|---|---|
| Registered office | … |
| CIN | … |
| support@aksharaedutech.com | |
| Phone | … |